Poor services

The service at Absa burgersfort branch is very poor and Absa has failed me many times.at the beginning of March. I when to the branch requesting them to close an account for my late husband and transfer the money to the estate account .I submitted all the require documents and I was told that it will take 14 working days for them to transfer the money and close the account.should they require any more info .they will call me.now it's been more than two months nothing is happening and when I go to the branch the customer clerk service keeps telling to me .how long do i have to wait cause I have been waiting for months already.Thanks for the poor service and the stress of lossing the loved plea