Poor services and ****s

I have registered a claim with ABSA home insurance of my roof that was damaged by the storm, up until today I haven't received any response. The last time I was contacted by someone saying that they will send someone to access and determine the costs of repairing the damages, I was told he will arrive in my house on a Saturday two weeks back, that person never came and I was not contacted ever since.

Now I don't know what is happening with that claim as I have noticed that ABSA insurance doesn't want to assist us when it come to claims, they will take you from pillar to post and ended up with excuses and tell you that we don't cover what you are claiming for. The services of ABSA home loans insurance are worying and disgraceful