Poor Services and EXTREMELY POOR Communication

I made a cash send to Mr Lungani Nxumalo on the 7th of February 2019 to buy me Chiefs merchandise on a member price because he’s a card carrying member of Kaizer Chiefs Football Club like he normally does for me, later that evening when I waked out of the gym I saw his two missed calls, when I returned the calls he unfortunately informed that he couldn’t withdraw the cash because the ATM gave him an error message “55”, I then informed him that I will visit the branch the following morning because it was too late to do anything.

The following morning I visited the ABSA Branch in Newtown Mall (Johannesburg) to advise them about the unfortunate situation, when I explained the situation I was therefore told that I’m not the first person to complain about such issue(s), I was assisted by Ms Gugu Ndlovu who assisted me very professionally and helped to log an issue with the forensic department (or whatever department known to them). When I left the branch I tried to withdraw the cash from my side the ATM gave me the same "error 55 message as well". I was then told that the issue will be resolved in 3-5 days, to my surprise and utter disappointment there was no communication from ABSA regarding my issue until I personally went back to the Branch on the 25th of February 2019 to seek feedback, then the first words uttered to me by Ms Ndlovu was “your query was rejected”. I therefore requested a meeting with Ms Ndlovu and the branch manager or whoever that is responsible for the branch, I was then introduced to a lady called Nthabiseng Ndlovu (not sure if I have pronounced the name correctly – apologies if I didn’t), she apologised the way the matter was handled – hence I was not having none of it.

She promised to follow up on my behalf and provide me with feedback the same day, I was then advised that the matter was escalated to the complaints department and the forensic. On the 26th I was called by Gugu to be advised that they have a footage from the ATM; I asked if I can come view it she said she’s not sure (to me it didn’t make sense hence I’m the aggrieved party hence I need this matter be resolved to the best of both parties) so if I’m not allowed to see proof that indeed Mr Nxumalo has withdrawn the cash simply does not hold water hence I’m willing to take this matter even further to ensure that JUSTICE prevail. I WILL NOT TOLERATE TARDY AND PATHETIC SERVICE from the bank that I called home through and through hence if a big brand like ABSA and their employees just give some VAGUE answers to the clients/customers I will not tolerate that without any fear of contradiction. People must not be happy when the money flows into their accounts but if it needs to go out they look for every little tric****!!!! I concede that I’m a small fish in terms of their client hence should I pull out and close everything they will NOT FEEL A PINCH hence the manner in which my query was dealt with was very much APPALING!!!

The fight is now beginning hence I have no doubt whatsoever that they can investigate me for any wrong doing at any given day without me withholding anything!!! If needs be I will wrestle for this until I lose my last cent to prove that we have a strong shout. I will be escalating this to the relevant bodies including the media which will advise me the way forward.

Regards