Poor services

On the 07th september 2023 i visited Absa bank highveld mall branch with my dad, what a poor service we got 😞.my dad needs to trace a payment he made during 2019 ,we where told to print a bank statement,the lady refused to rven check for my dad of the was and activity on his account on the dates we mentioned.she said they not allowed to check we must Pay R80 for bank statement even it doesnt Show.Its extremely difficult to communicate with someone whose behind a monitor no face contact its like you speaking to the monitor not a human.what puzzles me is that we agreed to Pay for the bank statements but only showed one month instead of 3 months to date my dad didnt get the proof that he needs.i personaly advice he changed to Another bank ai that lady was also rude.