Poor service yet again

Absa has responded to my previous complaint but my issue has still not been resolved! We have now received another claim to replace the flooring that TOP CARPETS messed up due to poor workmanship and another contractor was sent out to measure and replace and thank you to ABSA now I need to pay an excess for poor workmanship that one of their hand picked contractors messed up ???<br> HAD 3 assessments done, promises made and leaving messages and mails for Marietjie in claims dept to resolve my issue yet still no response?? I am not surprised<br> l also left a mail message for her superior Steven Rampya to call me but still waiting.<br> I refuse to use TOP CARPETS!!!<br> not the type of Service expected from ABSA.<br> <br> Can someone intelligent please look into my query and give me proper feedback asap <br> I pay every month for a service and what i am receiving now is nothing close to service <br>