PK
Pinkie K
1 reviews | Active since Jun 2020
10 Jun 2020, 11:26
Poor service with Call centre
I went to Absa crossing and i went to query about the purchase that went twice on the 14 of April the amount was R653.71, they reversed on 20th of April and on 10th of May they reversed the return credit and I made a query and the case no :C-***6 and the lady who assisted me gave me the *** and she spoke to Carlo as the consultant.(I just need Absa to reverse one purchase for me because the electricity went off at 15:09)
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Absa's replyOfficial
10 Jun 2020, 12:28Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply10 Jun 2020, 12:28
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,