Poor Service when dealing with cases of *****

Is it your policy to treat all cases of ***** in such an unprofessional manner as I was by your Rand Ridge Mall branch.<br> I was there at 08:00, queued for an hour where your customer service representative encountered an error an the system when logging the case and refused to log a call with her IT department as I suggested while in the branch. I was assured I would receive an SMS with the case number during the course of the day after filling in forms and leaving all my details, since she had a very friendly manner I decided to give my trust and left hopeful. This never happened however.<br> The following morning, now my second day I had to come in late to work, I speak to the manager who hands me a piece of paper showing the case was logged at 17:05. An entire day of traction for the investigation lost. I left my email address with the manager for an apology and explanation as to why it was handle so unprofessionally and why I was not SMSed the case number but I have little to no faith this will actually happen. Money is ****** from me due to a loophole in your security, which is the fundamental reason why I keep my money in the bank and is exactly what I pay you for.