Poor Service - What would Richard Branson say ?

App**** on 3 Feb for new cr card through Virgin Money. Very poor service from their central email contact, and then when Ms Pienaar got involved and I had a specific contact not much more success. Lacking proper response and structured follow up with me as a prospective client. This is very poor client service and is no wonder why Barclays is pulling out of the RSA; with poor employees looking after their interests. I have a good mind to also inform Mr Richard Branson of Virgin of the poor way in which ABSA is administrating his product in the RSA. I wonder if anyone with some ability to respond constructively to my application and this matter will anyway ever respond ?