Poor service & ******** debit orders

The it’s either the staff in the collections department at ABSA are most *********** ever or ABSA has changed it debit order reversal process with the intention of double debiting it customers as some form of improving cash flow, and making the debit order reversal processes so impossible that they half of the clients will give up on the getting their refund. What’s sad is that this is done at such an already stressful time for us as clients. A 3rd party collections company called me on behalf of ABSA and made an arrangement of making a payment at the end of July, because of challenges with finances. On 30th of June, my account was debited by ABSA twice and when I called to enquire this on Friday i was advised that the money will be reversed into my account within 24 hours. Again yesterday i called and spoke to a lady who assured me that she has processed my request and i’ll have the money in my account before the end of the day. This is all happening in 2020 when even the smallest of bank has an option to do an authorized debit order reversal on the banking app or they do it for instantly when u call in. Even been with ABSA for years now and this is not the first time I’m experiencing the same issue, which indicates to me that i am not valued as a customer. I’m taking this matter further