Poor service towards loyal clients

My name is Bahle and I have been banking with Absa bank for the last 10 years. I recently app**** for a home loan that the bank declined and requested that I pay a 20% deposit as a new home owner but when I app**** to another bank I recieved a 100% loan at a extremely low interest rate. This caused me to move my current account to the new bank that had approved my home loan. As expected all my debit orders had to be moved as well. After closing my saving products with Absa bank they continued to debit the cheque account adding unnesscary cost to my account and tarnishing my credit score.

When I came into the bank to close my cheque account and informed them of the reason, the bank then offered to move my home loan over to Absa. My question is

1. If I qualified to get the property why did absa bank decline it?

2. Why after I had attained my home loan are they more then willing to 'bring' it over to them.

I am extremely disappointed with the service that I recieved from Absa Bank and they have caused me alot finacial instability with all the admin related issues of moving my debit orders. This bank has no idea on how to appreciate loyal clients.

Regards

EXTREMELY UNHAPPY Ex'Client