Poor Service to Long Standing Client!

<p>Good day</p> <p> </p> <p>I am no longer receiving my email statements - probably 2 years already!</p> <p> </p> <p>I have called the call centre and I have emailed through.</p> <p>Call centre was a while ago and it was supposed to be resolved.</p> <p> </p> <p>Email was a week ago and so far I have had no acknowledgement of receipt, let alone resolution.</p> <p> </p> <p>Come on Virgin, this is not acceptable!</p> <p>I want my back dated bank statements as per my email, and I am not paying for them since you never sent them in the first place.</p> <p>Plus I want to receive them correctly each month as I always did in the past.</p> <p> </p> <p> </p> <p> </p>