MK
Martin K
1 reviews | Active since Feb 2018
02 May 2024, 07:52
Poor service - tap function not removed as requested
Why can Absa not deactivate the tap facility op credit card? My previous card i had to go to the bank 3 times to have the rap removed. I have just received a new card - the branch manager helped me and said the tap was removed. Yet i can still yesterday thus the tap function has not been removed.
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Absa's replyOfficial
02 May 2024, 11:56Dear Martin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply02 May 2024, 11:56
Official
Dear Martin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care
Best regards,