Poor service supported by the worst call centre!!

Cant access my e-statements.Tried to resolve by phoning the call centre ,one hour later numerous dropped calls,transferred from pillar to post got no joy. Eventually logged a complaint ,to date not resolved still cant open my e-statements.(two weeks later).Phoned to get info on student loans same situation ,transfer d numerous times then cut off.Phoned back eventually spoke to a person ,refer d me to a branch because it is a international institution.When i got to the branch they couldn't assist and had to phone student loan department from the branch to be told we need to confirm accreditation but no idea how to go about it .And now my priority banker has also been replaced by a call centre.To date no joy