Poor service -Stokvel Account (Notice select) ABSA Woodmead

On 20 January 2026, we opened a stokvel account and received confirmation via SMS the following day that the account was active. However, despite numerous attempts, we were unable to make deposits into the account. Upon visiting the branch, we were informed that the issue was related to FICA documentation, which we promptly provided to the Priority Banker.

Two weeks later, the issue remained unresolved. On 30 January, we were contacted by the Priority Banker, who advised that a new account number had been created due to problems with the initial account. This has caused significant confusion, as our members have now been given two different account numbers, undermining confidence in our club’s financial management.

Further compounding the issue, our banker has not been responsive to calls or emails. We were advised to open a transactional account, which we did, but we are still unable to make immediate payments on the notice select account. Additionally, we requested the removal of one signatory, only to later discover that a third signatory had been added instead. Despite assurances that feedback would be provided regarding account balances and signatory changes, no updates have been received.

This lack of communication and accountability is deeply concerning. We are saving money on behalf of our members, and the current situation reflects poorly on both our club and ABSA as a financial institution. Worse part when we ask questions on how the accounts works we aren't given a direct answer, we cant even add the transactional account on our app not even the notice select . How are we to report our monthly savings to our members ? how do we track money paid into the account ?