POOR SERVICE! STILL AWAITING

I called the contact centre on Monday 12 October 2015. The advisor that I had spoken to had dropped the line on me and I called back again only to be put on hold for 10minutes and then transferred to the incorrect department as the previous advisor did not have the right contact details for me.<br> <br> I called to query an unclaimed provident fund and the advisor transferred me to Home loans department. At this stage I was already irritated being on hold for so long and then getting through to the wrong department who also did not have the relevant contact details I required.I went on their website and filled in my details to be contacted and I am still waiting. I then managed to find the number ( which is a JHB dialling code) where the telephone was put down on me twice) I spoke to someone after attempting a 3rd time who then gave me the cape town branch contact number ***) <br> <br> When I called there the lady gave me an email address to send my query through to, I had asked her what the turn around time would be for a response and she advised 24hours. On friday I had still not received feedback and sent a follow up email and still NO RESPONSE!!