POOR SERVICE.. ****SE THAN FNB

I have decided to move from the current bank where my business is banking to ABSA with the hope it will be better. But it seems to me that i should rather keep my funds under my bed as ABSA is clearly not interested in new business. They are not getting back to me regarding the opening of our new business account with them. Lebo in the call centre is trying so hard to get someone to phone us back regarding this matter but still no success, Can you please let me know it we should look for another bank or stay where we currently are.