Poor service, rude management

<p>I went into Galleria on the 9th of July 2017. The lady at the front desk (Rita) who is meant to be assisting all customers by directing them to where they should go, was busy going through some documents. I waited a while before she decided to look up (despite knowing that I was there waiting) and when she finally did look up, as I started speaking she took a phonecall. After the phonecall she went back to lookin down at the documents in front of her. Exceptionally rudely. Completely ignoring my existence. When Rita finally deigned to look up at me, I stared at her in disbelief and eventually explained the reason for my visit to the bank, After a few times of trying to explain my concerns (she wasn't really listening), I was eventially directed to customer service. When I left, my husband who was behind me said that she chuckled at him, I am assuming because she felt her rudeness was funny and my reaction to it was also funny. In any case, this is unacceptable. I have never experienced that level of rude behaviour in all my years banking with ABSA and hope to never experience it again. </p>