Poor Service - Rude and Patronising Behaviour

Dear ABSA Manager I am writing this email out of disappointment in the way I was treated by an ABSA Vehicle Collections consultant namely M.S. I called ABSA Vehicle Finance @ 14h***69 and opted for the finance arrangement option on the call portal. I called in to make an arrangement with ABSA Bank as I'm a self-employed consultant, and through the lockdown, it was financially challenging with zero work. Post the lockdown work is minimal and therefore being a client of ABSA's for more than 25 years, I found it only fitting to be responsible and make an arrangement with the bank even during these hard times. From the beginning of my call with the consultant, she was very cold and to the point of being rude. I made mention to her that you are giving me options of payment plans and in the same breath telling me that if I opt for one that suits my current affordability, I will be penalized because I never opt for paying more. I even informed her that I've called ABSA to make an arrangement and not the other way around. She then commented to me that I'm shouting (which I challenge ABSA to listen to my discussion with this respective staff member). I then informed her that I've never used a vulgar or swear word, but merely pointing out to her the rude mannerism towards a client that's requested assistance. I informed her that I am aggrieved by the way you talking to me and patronizing me because I'm financially challenged at this point in time. I then requested to talk to her line manager called Eva and provided me with a number 011 *** ***. I tried calling this post my discussion with the consultant, the number rang continuously with no success. If this is how ABSA treats its clients, it is like kicking them when they down. I can only revert this complaint in the hope that ABSA may be able to rectify this consultant's mannerism, as you can't be disrespecting clients when they down, especially in a critically ill economy.