POOR SERVICE, RIPPING OF PENSIONERS AND LOYAL CUSTOMERS

My dad has been a client of ABSA for 40+ years. He is on the verge of closing his account due to poor service and being **********. He was paying R210 per month for funeral insurance for my late mum and him with a cover of R10 000 per beneficiary. He has advised them that my mum passed on in December 2023 and that she should be removed from the policy....one would think this would happen naturally as they paid out that policy, but no they did not and they continue debiting my father the full premium. My late mum had funeral insurance with FNB and was paying R55 a month with a cover of R20 000.

ABSA you guys are still stuck in the pre 1994 era and do not know how to service or retain your existing customers.