Poor service rendered
I app**** for a credit card on the 10th of Feb, went to the branch to meet with my business banker Thuli, after that i was sent documents to sign i was approved, almost a month still didn't receive my card, and no one knows were my card is . Please look into this and provide feedback as this is pathetic
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Absa's replyOfficial
10 Mar 2022, 10:31Dear Valancia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply10 Mar 2022, 10:31
Official
Dear Valancia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw