POOR Service regarding Additional Bond

I am absolutely appalled by the fact that I am almost 2 months down the line with my application for Multiplan Bond (additional bond) on my property and still have not had my funds allocated to me. All documentation has been signed by myself two weeks back at the bank selected attorneys and they are waiting to submit for the documents for lodgement however, ABSA is simply not giving them feedback around when they can actually proceed with the lodgement of the documentation. A process which, according to the attorneys should have taken 2 days max from signing. I myself have been trying to call ABSA's relevant Home Loan departments (from the HomeLoans Call Centre, to the Attorney Liason responsible for my file (by the way, which numbers do not work - 1 remains engaged permanently and the other does not actually give you the option to speak to anyone - ********** 414 or ********** 427). I have tried calling the ABSA Home Loans Registration Department on ********** *** and was told to speak to the Registrations and Validations Department on ********** 073 - yet there is no one answering the calls???????? I have been trying since 8am this morning to reach someone on that number. I desperately need feedback on what is causing the hold up around the submission of my documentation. I need to get my additional bond registered ASAP in order to have access to my funds. I cannot believe that ABSA has taken more than two weeks on a process which should only take 2 days and there is still no feedback provided to my attorneys on something which seems to be a non-issue really. I just want to get this process resolved and get access to my funds which is needed desperately. The most frustrating this on earth is one simply cannot get hold of the correct individual/department to assist in resolving this query. It's like pulling teeth - painful to say the least. If you offer a service to a customer, you should ensure your departments are manned and phones are answered so as to ensure people like myself are able to get feedback when required.