POOR SERVICE RECEIVED

I am disappointed and unhappy with how Absa Bank Complaint department handle their complaints. Firstly, i waited for over 15 days for feedback after i was told that i will receive feedback within 5 days, After having to call 2 times and i was told that the incident is still under investigation. Johan Geyer, not once did he give feedback and eventually when he came back said “according to him, he doesn’t see anything wrong with how the agent spoke”. Not once did he apologize for the poor service. He is selfish and goes according what he feels and thinks. I will never refer anyone to bank with Absa if this is how customers are being treated by COMPLAINTS. Secondly, financial obligations have changed and one would think they would have sympathy but no! How they run their business is how they run it you either obey by their rules or you get off. Again being selfish. Refer to C***4