Poor Service received at their branches.

What an awful unprofessional experience at ABSA, I went there (Westville Branch) last week Monday to setup business account and was told there are no business bankers in branch and they cannot assist, they did however take my information and forward it to business banker(Damian Chetty). Damian Chetty did not respond to emails, I called him and he told me to send my documents. I sent that to him last week Wednesday but got no response. I called him on Thursday, no answer, I called him on Monday, no answer. On Monday (24/3) I went to the branch again and was told that they cannot get a hold of business banker but they will send him email. I am truly disappointed with how this whole thing has been handled; the lack of professionalism is appalling. I visited their Davenport branch (26/3) too and was told there are no business bankers on site. Help me understand why one cannot get any assistance and why am I getting the runaround just to setup a business account.