Poor service received

I am writing to formally lodge a complaint regarding the poor service I have received in my attempt to retrieve archived bank statements dated prior to two years ago. On 02 September 2025, I submitted a request via email to *** as advised by staff at the ABSA Tyger Manor branch. I followed up on 15 September 2025, but to date, I have not received any response or acknowledgment of my request. Subsequently, I contacted the ABSA Service Desk on ***and spoke to a consultant named Kagiso. She informed me that archived statements must be obtained directly from the bank, which contradicts the guidance I received from the branch. Unfortunately, the call ended abruptly while I was still speaking, which I found extremely unprofessional and disappointing. As a loyal ABSA client for 41 years, I am deeply dissatisfied with the lack of communication, inconsistent information, and poor customer service I have experienced. I respectfully request that this matter be investigated and that I receive the archived statements I initially requested, along with a formal response regarding the handling of my query. Please confirm receipt of this complaint and provide a reference number for tracking purposes.