Poor service provided by ABSA call centre.

I recently had a ********** debit order for R115 with ref "Royal Mark" debited on my account. I reported this to the bank and the is still no assistant. I called the ABSA call centre on Monday 30th October 2017. After holding for 35 minutes the call was answered and I started explaining my story and before I can even finish the person just told me to hold on and I did hold for 20 minutes and the call was answered by the different person who told me I was transferred to the wrong department and he transferred me again to the wrong department after holding for 25 more minutes. I decided to write them an email and I received a respond with the direct number that I should call to get assistant on the matter but the consultant on that number also told me I was at the wrong department.