Poor service, poor systems, poor Communication

If I could close everything related to absa I would do it now. You have just motivated me to work towards settling my loan and CC with you. You are by far the worst in service and systems of all the banks I’ve banked with. I cannot access my online banking profile because you are not sending the verification requests so I had to delete and reinstall the app several times today just to receive a verification request. Then the next thing the password I’m using is blocked on the 4th time I reinstalled the app yet it was fine on the previous 3 attempts. Now I’m told I’ve failed security questions by your online team, you are asking me about an installment I pay to another banks loan of which I don’t pay a fixed amount on it and you are asking how much I paid in July, how the hell would I remember that from the top of my head, I have multiple accounts. Now I have to return to a branch that couldn’t help me yesterday with my online profile, I spent over 3 hours in that branch yesterday and your own consultants were struggling to assist, not knowing what the problem was. Next thing I was told for the app to work I must downgrade my iOS which is nonsense coz that compromises all my other apps on the phone. What BS is that honestly. Now I need to go into the branch, stand in queues coz of your own inefficiencies. I don’t have such problems with the other banks. I mean I had to delete my app so many times just so I can get a verification request, it works one time then the next purchase i get nothing. You are shocking. You are the worst bank ever. Yesterday you had a stop on an account of mine without communicating with me, you called to make an arrangement with me on an arrears amount on my loan with you, you collected above the arrangement and yet still placed a hold on my savings account which has nothing to do with my loan account because you don’t collect anything from it. I am frustrated simply because I’m not even asking for anything fancy, just to ****** have banking services, to purchase and use my app, all I asked for yet I’m in this San Ridge branch in Midrand a lot of times in a month. You are poor. Shocking for such a big bank.