POOR SERVICE POOR CUSTOMER SERVICE

Was using Absa bank, then after I got retrenchment I did make some claims at Department of Labour for years now I've been up and down, till early this year when Department showed me a proof of payment that I've been paid on my old Absa bank then went to nearest branch for assistance to be able to have my money but at the bank the told me the account has been closed for years there's nothing they can do to help me , then I went back to the Department telling them what the bank told me and their response was straight forward "if the account was not active the amount could've bounced back to them and be able to allocate it to my new bank account but because it didn't bounce back its with the Absa bank they is nothing they an do to assist its only Absa that can help" I then went back to the bank they even refuse to just check my account if is there any fund or try to re activate it, currently I'm not working have no income but absa refuse to give my money😭. E Montsho