Poor Service - poor attitude

My husband received sms to go to ABSA branch to renew his debit card, he did, consultant started processing new card including cancelling existing one, then had a problem with the bank system, they could not issue the card. Phoned our portfolio manager of our business account, he was with a client, and relayed a message to the consultant that he could not talk to my husband and that he must just pop down to Chatterton Rd branch to see him (24km away) plus he had been waiting for an hour already. My husband had to leave and do other things and then when tried to use his personal debit card it has been blocked!! as well as the company debit card. SO the cancelling process done at the Howick branch was not reversed, no new card was issued, tried calling portfollio manager and left messages......husband tried calling Card division as per sms and they were not help either as he told to phone landline from his cell (time is money and calls from cell phones are pricey) WHO IS THE CUSTOMER HERE??? I guess he who has the power to make life difficult with your money!