Poor service, passing the ball

I have recent revise my Platinum tjek account. I went to get myself a Private Banker (obviously at a cost). Everything went very well with the introduction and promises were made. 3 weeks later almost none of the promises were met. On enquiring about the services the ball was simply past back to me. They try to call me and i was not availible at all. I mean rwally would i look forward to something and than i would not take a call?? Everything boil back to me not answering my phone. Well i dont know. My phone is always on and no whatsoever miss calls on it? And lastly the sagging excuses of I AM SORRY. My employer will fire me if i treat people like they do and lie the way they do. Is this the way absa treat Platinum clients. I mean my money is good enought to pay there salary,