Poor Service over and over !!!!!

My internet banking profile has been suspended for almost 2 weeks. I called your customer service support yesterday (16/04/2018) and was advised by the agent ( not very helpful) that my internet banking account was blocked due to none payment and that I need to pay in R123.00 into my saving account to get my internet banking unblocked. I then went to an ATM and transferred money from my cheque to my saving s account. This morning my profile was still not open. I called again and was told my profile will be open in 2hrs. After more then 2hrs I called again and was advised by Celeste that the people who unblock profiles are on lunch and will only be open after 1pm. It is now 2pm and still nothing. The service I am receiving from ABSA is pathetic and very very Frustrating. The reference I was given by the agent this morning is C ********** 3