TK
Tau K
1 reviews | Active since Jan 2015
17 Nov 2020, 18:47
Poor service on the call centre
Just received my gold credit card via the courier. I am trying to use the card to make purchases the card is denying my card pin that i had previously before i lost the card. I tried to call the call centre. The system is asking me for a push button number that has been sent to the phone but the number is nowhere on the phone.. Very frustrated that my card is going to be blocked & now really want to make payments for my grocery.
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Absa's replyOfficial
18 Nov 2020, 08:53 Dear Tau Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply18 Nov 2020, 08:53
Official
Dear Tau Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care