Poor service on opening a business account

Lately the service from ABSA is terribly poor. The branch in Centurion Lifestyle doesn't have trained consultants to help you with the simple banking requests, like changing your student account to a graduate account. The worst is the branch can't help you opening a business account. The online process to open a business account needs a consultant to phone you to finalise the application process. After more than a month I have still not been contacted by a consultant from ABSA to finalise this. I am going to reach out to other institutions for my business account. My family (we are 5 in the household) will all move our personal accounts and credit cards to another institution. ABSA used to be a very good financial institution and helped you quick and efficiently, but lately their service sucks.