POOR SERVICE ON HOC INSURANCE CLAIM

Claim submitted 18/11/15- allocated contractor unable to quote before 03/12/15 - too busy(Lizo). 25/11/15- Advised we can obtain a quote from our own contractor & submit to ABSA HOC via email address [Email Removed] (Rosco)<br> 01/12/15- emailed quote to [Email Removed] no response received<br> 02/12/15- resent the email to [Email Removed] - still no response received<br> 03/12/15 - 08h00 - call centre could not advise why no response received - advised me to send claim directly to [Email Removed] ( Lizo). Sent email to Dudu's address.03/12/15- 3.30pm - no reply- could not speak to dudu directly - calls screened - Phumeza confirmed that Duduzile had received my e-mail.04/12/15 - No response. Called again- advised to send photos for desktop assessment,Sent photos to Duduzile. 3.30pm - Called to check if my e-mail was received- advised that Dududzile had received it.07/12/15 - 08h30 -Sent e-mail to Duduzile & suport requesting feedback on status of claim - NONE received.07/12/15 - 12h30 -Joseph advised awaiting allocation of assesor.08/12/15- Absolutely NO feedback received and still pending