Poor service of authorizations department at Absa

Im extremely disappointed with the authorisations department at ABSA. After countless calls have been and emails that I sent asking for assistance with a simple refund.

To be told that my matter has been escalated on one call, only to be told they will escalate it after calling again. Then getting the below email that I will be called on the 28th of November and not getting the call.

This is clear that this matter is not receiving the attention it deserves and I'm not being taken serious. This is poor poor and shameful treatment, I've been an Absa client since 2003 and the abuse from this bank is ridiculous.

If you can't process a simple refund, how can I trust you to process a death claim that my family will put in the event of eventuality.

On Tue, 25 Nov 2025, 15:48 Absa Card Auths, <***> wrote:

Good Day Mr OFENTSE CORNELIUS MONNANYANA

We refer to your complaint with reference number C-***2. I am currently investigating your complaint and will contact you on or before the 2025/11/28 12:47 PM with further feedback.

Yours Sincerely Absa Card Auths