Poor service of ABSA House Insurance

Geyser burst 6 October 2023. Completed claim on the same day. They reacted and gave me a claim number *** on 9 October 2023. On 12 October 2023 people arrived without a ladder to access the ceiling to look at the geyser. We gave them a ladder and after looking at the geyser they told us that they would come in the following two weeks. I tried contacting them during this 2 week interval several times. On the 13 November 2023 they phoned me and told me on this Friday 17 November 2023 they would arrive at 08:00 to replace the geyser. Yesterday 16 November 2023 they sent me the name Bloem Construction who would be the only plumbers they would provide. I googled them and tried to call the number but the number does not exist. I have tried contacting ABSA this morning but up until this time have not received an response. JP Botha