POOR SERVICE OF ABSA ESTATE DEPARTMENT

A month ago the local branch of ABSA send all the documents re my late fathers, F.J. de Kock, estate (only R90,000 investment) of which I am the executor appointed by the Master of the High Court to the Estate Department of ABSA in Johannesburg, after I opened a estate account. After 2 weeks I lauch a complaint with ref nr ********** to the Bank Ombudsman which refer it back to ABSA complaints section. And up to today (a month later) I did not hear a word from the Estate Department of ABSA and the only communication with the local branch is "you are in the que". This is unacceptable for the small estate to take more than a month to be finalised. This is realy POOR service from an institution and bank like ABSA.