Poor service, no service

I have been trying to close my credit card since 17/8/2024. *** logged on 28/8/2024. Still no joy.

attached e mail sent to absa: Good day,

On 17 August at 8:57, I phoned the credit card dept. to request that my credit card be closed and spoke to Andries. Regretfully, Andries didnt want to speak to me and I was cut off.

I tried again.

Tebogo answered my second attempt and I requested him to close my CREDIT CARD. He also provided me with the amount of R4576.42 which was needed to close the CREDIT CARD!!! My wife transferred the amount immediately.

I answered all the questions and was informed that credit card closures could not be fulfilled on a Saturday. I enquired how long the process would take and was informed 3 to 5 working days. I am amazed that an account can be opened within 15 minutes, yet an account closure takes a quarter of a month.... or right now, not at all.

But let me continue this tedious journey.

The 3 to 5 working days came and went.....

On 24 August 2024, I phoned again and spoke to Vhutshino. Reference number C***4 was provided. She tried to assist and asked that we wait until Tuesday, end of business. I assume the sunset rule still applies.

The credit card is still not closed.

I herewith request formally the following:

PLEASE CLOSE MY CREDIT CARD!!!!!!!!!

Please ensure that your frontline staff adheres to requests from the clients. We are really at the end of our wits with the ineffective and poor service from you as a bank.

I do not want a copied and pasted apology letter from you as Absa.

Kindly make contact with my wife whom has full power of attorney on my profile as I am swamped at work. Thats why I phoned on Saturdays to make requests as previous attempts from my wife were curtailed by untrained staff.

Regards

Alf vd Westhuizen

My wife' phone number ***