Poor service/ no response through Complaints dept

I logged a complaint on the 4th Apr. as follows<br> <br> Good day please contact me regarding my crazy admin charges.<br> Varies between R2100 and R1350 on a personal cheque account.<br> This is unacceptable and your consultants can't explain it to me, in the meantime I just have to keep paying.<br> <br> There has been no response with regards to this complaint, this forced me to block all funds going to this account.<br> <br> Today I get a call from a very rude consultant, stating that in the last week this account has an additional R1400 charge added to it.<br> <br> This is now my fault because you cant get in touch with them to resolve the matter.<br> I refuse to pay this amount since the problem got worse because I still havent been contacted to resolve the matter and the call I got today was because they want me to pay the arrears amount and not as a response with regards to my complaint. The last amount was with no doubt incurred due to their poor service blocking me to get the account up to date.<br> <br> I will definitely not throw my money at the bank without them explaining to me why. Its clear from other complaints I've read that ABSA is robbing their clients...