Poor service - no response

After constant poor service and frustrations by myself (CFO), my predecessors, my staff and fellow directors from Hennie I was left no choice but to mail Hennie on the 19th to demand a new relationship manager.<br> <br> My email was specifically ignored with this topic. The latest lack of service and incompetence from Hennie was that he could not deliver a letter removing the personal surety regarding an overdraft that was settled in order to free up surety for specific directors in their personal capacity. He kept discussing different topics that were unrelated and caused delays for the individuals who needed to be released from the surety.<br> <br> As a new member of management of our business (the client of ABSA) I wanted to give Hennie a fresh start, but after my first couple of interactions with him it has become obvious why my staff, partners and predecessors found working with him so frustrating.<br> <br> ABSA - please arrange a new relationship manager ASAP, or you leave me with no choice but to move banks to FNB or Standard Bank. I have already moved a substantial part of our banking to Investec but I require a retail bank as my thousands of customers need to deposit at branches