Poor service + no response

I had a bond with Absa which for some reason they handed me over last year. After a struggle, the account was back at Absa, but they did something on their system (recovery status) and refused to remove They claim that it was there before this time, but earlier last yeat, a new was granted and the year before last, vehicle finance. The account handover was reversed, but not the removal of the hold. I have been taking this up with their action line, but they are showing me the middle finger by not responding. I am thinking of moving all my accounts to another bank and report this incompetence to Maria Ramos. My last case number with action line with no response was ********** . I actually told them that I will go to social media and even then, they did not respond.

Disgruntled Client J Bosman