Poor Service | No feedback regarding ongoing investigation

<p>I really don't like doing this, it hurts me but how will this be solved. Online banking emails not working, no feedback there.</p> <p> </p> <p>2 days ago I posted a review and was informed that its being investigated but Ino contacted has been made since the response to my review. When doing an investigation I think its good to keep the client updated about what is going on and where the investigation is at, right?</p> <p> </p> <p>Please help with below:</p> <p> </p> <p>The first instalment on my personal loan went off without credit protection because I cancelled the insurance on my loan. The second instalment on my personal loan went off with credit protection which I never reinstated. I never opted for credit protection on such a small amount of money.</p> <p>I need to know why this is happening and at the same time I want my money reimbursed (paid into my transact account).</p> <p>I have a TruSave account, its states that the minimum deposit fee must be R30 and then R8 + R1.55/R100. Why did ABSA take a R30.00 fee on my deposit I made into the account at the counter.</p> <p>This is not the first time I am having problems with ABSA bank taking my money without my permission.</p>