Poor Service, No Communication, TCF breach

The below email was sent mid of Jun , this is mid September no one has resolved this issue, all i get is automated replies and referred to Abby, did i deal with Abby when i opened this account .

To: *** Subject: CashSend withdrawal Complaint. REF:

Dear Absa Customer Support, I am writing to request an urgent investigation into a CashSend (eWallet) withdrawal that was unsuccessful due to an apparent ATM malfunction. On 08 July 2026, I sent R5,000 to my uncle Kudakwashe Kamsoda

using the Absa Banking App via the CashSend service. He attempted to withdraw the funds at the Absa ATM at Sunset Valley Mall at approximately 5:10 PM. During the withdrawal, the ATM counted and presented the cash and printed a transaction slip. However, before my uncle could collect all the money, the cash dispenser closed unexpectedly. He was only able to retrieve R700, while the remaining R4,300 was pulled back into the ATM. The ATM then displayed an error message instructing him to contact the sender. To date, the retained funds have not been credited back to my account, and my uncle is in urgent need of the money. I kindly request that Absa investigate this matter by reviewing: - The ATM cash balancing records. - The transaction logs for the withdrawal. - The ATM error logs. - CCTV/video footage from approximately 5:10 PM on 08 July 2026 at the Sunset Valley Mall ATM. Please advise me on the outcome of your investigation and the process for refunding the retained funds as soon as possible. Should you require any additional information, including the transaction reference number or my account details, I will gladly provide them. Thank you for your prompt attention to this matter. I look forward to your urgent response. Kind regards, Regards

John T Kamusoda.