Poor Service - No action

While away from home these holidays, I went to the nearest ABSA branch (on 19 December) in the hope of opening a fixed deposit, only to discover that I could not do this, due to FICA doc's expiration. <br> <br> ABSA, your system says I last FICA'ed in 2004 - last year I e-mailed my FICA doc's to you (in accordance with ABSA's request and procedure).<br> <br> I have the following questions:<br> <br> 1. Why was your system not updated in 2014?<br> 2. Why have I being getting sms's saying my card is about to expire, when the expiring date is 2019?<br> 3. As a good-will gesture, are you willing to pay me interest from 19 Dec to the date in which I will be able to take original doc's (FICA) to my nearest branch? At the moment, I'm losing interest (on a large sum of money), due to ABSA's error!<br>