POOR SERVICE - NAME NOT CLEARED OFF ITC:

ID NO: ********** 014081

I had an Absa Cheque Account with a overdraft Facility. I paid this up in May 2018 and Absa never notified the ITC bureaus.

I went in January 2019 to upgrade my Cellphone only to have it declined. I then found out what it was.

I have been battling with Absa to update my Profile at Experian (ITC dept) since 03.01.2019

It has cost me several phone calls and emails and still to date nothing has been done.

I keep getting told the turnaround time is 2 to 5 working days.

I am a Manager of a Business and my staff have had to hear me phone about this and it is most embarrassing for a manager to be black listed because of something that was not my fault.

Absa's service has been shocking.

I am at wits end. Don't know what more to do to get my name cleared at Experian.

I hope you will be able to help.