Poor service - Money making scheme

*** - Poor service - Money making scheme - On 17 September I have logged a claim with ABSA Home insurance. The following day the plumbers was there and fixed the burst pipe. Since then I am struggling with the insurance company to get my tiles replaced. Today is 22nd October and none of the tiles have been replaced and they expect us to be happy customers. as soon as this claim is sorted I will be looking at other companies that will provide better service than ABSA would ever be capable of doing. ABSA is definitely the worst company that I have ever dealt with.