AA
AM A
1 reviews | Active since Feb 2011
09 Feb 2024, 16:04
Poor service levels!
Come on ABSA, when are you going to provide proper premium banking services that are the same as other banks? Why can other banks assist me quickly to order a new card and have it delivered, yet after numerous phone calls, I am told to go into a branch. We all know that this will result in four unproductive hours of standing in a queue when other banks know how to treat their clients! I am NOT happy!
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
09 Feb 2024, 16:15Dear Customer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply09 Feb 2024, 16:15
Official
Dear Customer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
12 Feb 2024, 12:01Dear Annith
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly advise by close of business 12 February 2024, if you have ordered a new card and still waiting for the card, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly advise by close of business 12 February 2024, if you have ordered a new card and still waiting for the card, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply12 Feb 2024, 12:01
Official
Dear Annith
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly advise by close of business 12 February 2024, if you have ordered a new card and still waiting for the card, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly advise by close of business 12 February 2024, if you have ordered a new card and still waiting for the card, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***