Poor service level

On Sunday the 10th of January I bought R55.00 airtime from the ABSA App, R55.00 was deducted from my account including a R1.50 transaction charge but my cellphone number was not credited with the recharge amount. I immediately phoned ABSA and was informed to call the following day which was on Monday the 11th of January between 8 am to 5 pm. Round about 8 am on Monday the 11th of January I immediately phoned the bank to report the incident and was provided with reference number C-***9. I then received a message from ABSA on the following day advising me that my account was recharged with the claim amount however when I checked my account balance I was not credited with such an amount. I phoned the bank again and spoke to Shadi Malodzi who was so very unprofessional who then dropped the line on me. Mind you I am having to spend more than R55.00 on the calls with the bank in an attempt to resolve a R55.00 query.

I am highly disappointed and hoping someone can assist me in this regard.