PK
Prishal K
1 reviews | Active since Dec 2019
24 Jan 2020, 07:46
Poor service level
I am trying to contact Absa Home Assist, ***, the options don't allow me to speak to anyone and the automated response is that their office hours are 8am to 4 30pm. Obviously I am calling for home assist which is an emergency. Shouldn't this be a 24hour service Absa?????
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Replies (3)PK
Prishal K's updateReviewer Update
24 Jan 2020, 07:47Please contact me on ***.
PK
Prishal K's update24 Jan 2020, 07:47
Reviewer Update
Please contact me on ***.
Absa's replyOfficial
24 Jan 2020, 09:51Dear Prishal, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply24 Jan 2020, 09:51
Official
Dear Prishal, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
PK
Prishal K's updateReviewer Update
24 Jan 2020, 09:55Thank you Basani
I have received your email previously also, this is not the first time of poor service levels. I am still waiting for your contact from the last complaint. I have all the emails which I am happy to post.
Call me ***
I have received your email previously also, this is not the first time of poor service levels. I am still waiting for your contact from the last complaint. I have all the emails which I am happy to post.
Call me ***
PK
Prishal K's update24 Jan 2020, 09:55
Reviewer Update
Thank you Basani
I have received your email previously also, this is not the first time of poor service levels. I am still waiting for your contact from the last complaint. I have all the emails which I am happy to post.
Call me ***
I have received your email previously also, this is not the first time of poor service levels. I am still waiting for your contact from the last complaint. I have all the emails which I am happy to post.
Call me ***