Hellopeter
Share Your Experience
CM
Chris Mokgopo,

1 reviews | Active since Jul 2015

20 Jul 2020, 11:12

Poor Service leaves much to be desired

I was relieved after applying for an Absa payment relief which was approved, ABSA decided to hand me over because of those "missed payment". My account was never in arrears and don't understand why hand me over to lawyers. This is the FOURTH time in two weeks that I have been calling your collections department without any assistance. GET YOUR ACT TOGETHER!!!

0
Replies (4)
Absa
Absa's reply20 Jul 2020, 13:01
Official
Dear Chris
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 

CM
Chris Mokgopo,'s update20 Jul 2020, 13:47
Reviewer Update
***.
Absa
Absa's reply20 Jul 2020, 14:54
Official
Dear Chris
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 
Absa
Absa's reply21 Jul 2020, 23:52
Official
Dear Chris 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
  
 Regards
  
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management