Poor service: Just blame it on Covid

My vehicle finance account with Absa was settled on the 16th of April by a dealership 100% as per the special quote but on the 20th Absa took the full instalment from my account and I have been struggling ever since to get my own money back and the account closed off to a zero balance. I’m being sent from pillar to post and in the meantime I’m short on my budget and cannot fulfil other financial commitment because of their tardiness. The staff blames it on Covid because that seems to be the default answer for all service failures in South Africa. Problem is that Covid has nothing to do with your day to day processing of transactions in the normal course of business. What is very real is that Absa is directly responsible for putting me under undue financial stress as a direct result of this incompetence.